Consider your home our dressing room. When you buy Ujena fashion items online, you have have the opportunity to try on the item under your own conditions. All of our products can be returned for an exchange except for any non-coverage bottoms like G-strings, thongs, tonga, as well as underwear, videos, custom orders and final sale items. Regular products on sale may be returned for exchange or catalog credit only. If you wish to exchange an item, please enclose the original invoice with your securely packed item(s) and state the reason for your return. All tags must be attached to the garments (NO exceptions).
In order for us to maintain our low prices, please remit $5.95 to cover postage and handling of your exchange request. All exchanges must be made within 30 days from your invoice date. Returns must be received no later than 30 days from the date you placed your order for a refund. Your refund may take up to 80 calendar days from the date we received it from you. (You need to confirm we received your return within 120 days or otherwise it will be converted to a merchandise credit.) We never refund shipping and handling charges. A restocking fee of up to 15% will be charged on returns/refunds over $175 or if you return over 75% of your order.
Size Assurance is never refunded and cannot be transferred to another item.
In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. Absolutely no returns will be accepted for any reason later than 30 calender days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.
Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CANNOT be taken back. If we receive such goods we will charge you $30 and return the items to you. Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted. There will be a $25.00 charge on all checks that do not clear or for charge backs. Any fraudulent activities are reported to your local police department for prosecution. Our company name Out of Control will appear on your credit card statement.
Orders received after 12 PM PST will be processed the following business day. If you have any questions about your order, you may call 800-517-1016